Security & Confidentiality
When you share sensitive data with a localisation provider, you’re not just handing over files – you’re entrusting them with your reputation, compliance and competitive edge. That’s why we take security seriously, embedding it into every level of our workflows. From encrypted transmissions to rigorous vendor access controls, we build systems that keep your information locked down and your mind at ease.
From Standard Safeguards
to a Secure Cloud
We apply all of the standard safeguards common within the localisation industry, from end-to-end encryption to vendor NDAs and more. We always have our own secure cloud so files that are too sensitive for ordinary email can be submitted securely and confidentially.
Naturally, you can also rest assured that we are fully compliant with the GDPR and all other applicable regulations governing privacy and data security.
Get StartedData Protection
Within the language industry, we often work with sensitive information. Whether it’s trade secrets, internal policies or employee health information, we understand that the data we process is often highly confidential – and its unintended disclosure can have serious or even catastrophic consequences.
That’s why we go to great lengths to protect the data our clients entrust us with, using a range of technical safeguards in combination with end-to-end encryption and strict NDAs that all our vendors must sign as standard.
End-to-End Encryption
We ensure that all content – from source documents to finished translations, as well as all reference files and even communications between us, you and our translators if necessary – is encrypted from the moment it leaves the sender until it reaches the intended recipient.
No intermediary, including the localisation platform itself, can access or decrypt the data during transit. This ensures robust protection and a high level of security that protects against accidental disclosure.
Vendor Access & Permissions
We use strict vendor access controls to safeguard client data and maintain the highest standards of confidentiality. Each vendor is granted role-based permissions tailored to their specific tasks, ensuring they are only able to access the information necessary to complete their assignments.
Sensitive files, client details and project metadata are protected through granular permission settings, audit trails and secure authentication protocols. This layered approach minimises risk, prevents unauthorised access and ensures full transparency throughout the localisation workflow.
Regulatory Compliance
We adhere strictly to the EU’s General Data Protection Regulation as well as all other applicable regulations and laws in the markets that we and our clients operate within. In practice, this means that we implement data minimisation, purpose limitation and consent-based handling to align with EU legal requirements.
Moreover, regular internal audits and compliance reviews reinforce our commitment to transparency, accountability and lawful data management across all of our work.
Risk Assessment & Mitigation
We take a proactive approach to identifying and managing risks across all stages of the localisation process. Our protocols evaluate potential vulnerabilities related to data access, transmission, storage and vendor engagement. Moreover, by conducting regular security reviews and workflow audits, we can ensure that threats are detected early and addressed swiftly.
Our mitigation strategies include multi-factor authentication, encrypted file handling, role-based access controls and contingency planning in the unlikely event of a breach.
FAQs
Read the answers to some commonly asked questions here.
Got a question we haven’t answered? Get in touch and we’ll give you an answer!
Who will have access to my files and project documents?
Access to your files and project information is strictly controlled through role-based permissions. Only authorised persons – such as the designated project managers and linguists working on your account – can view or interact with the content you upload.
Vendors are granted limited access based on their role in the workflow, ensuring they only see the files and metadata necessary to complete their assignments. Moreover, all access is logged through audit trails, providing full transparency and accountability.
Do I need to redact my files before sending them to you?
This is an option and can provide extra peace of mind. It’s especially practical when it comes to names, address information and other data that can easily be connected to a single individual.
However, it is not necessary – our safeguards mean that all the details you share with us will be accessed only by those who need them, and securely protected against disclosure at all stages of their journey.
Do you comply with international data protection laws outside of the EU?
Yes, in addition to full compliance with the EU’s General Data Protection Regulation, we align our practices with key international data protection frameworks. This includes the California Consumer Privacy Act (CCPA) in the United States and other emerging privacy regulations across global markets.
Our localisation workflows are designed to respect regional legal requirements, ensuring that personal and sensitive data is handled securely, transparently and lawfully – no matter where our clients or their audiences are based.
What happens if there is a data breach?
In the unlikely event that a data breach occurs, we will follow the protocols we have established internally and respond in line with the requirements of the GDPR and other relevant regulations.
This means you will be notified promptly, and we will take immediate measures to control, contain and minimise the fallout of the breach. Transparency, accountability and swift action are central to our approach – ensuring your trust is protected even in the most critical situations.
Do you offer secure integrations with third-party tools?
Yes, our platforms support secure integrations with a wide range of third-party tools, including translation management systems, content repositories and client platforms. All integrations are governed by strict API security protocols, including encrypted data exchange, authentication tokens and access control layers.
We vet each integration for compliance with relevant data protection standards and ensure that no sensitive information is exposed during transmission. This allows clients to streamline workflows without compromising on confidentiality or regulatory compliance.
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Localisation is a crucial step in every major growth journey. It’s what allows big brands and market leaders to go from regional small fry to big player on the global arena. Without it, there will always be a barrier inhibiting all growth past a certain threshold.
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